large brand managment

i propose no solution to the problem i address. but really, should this happen.

my mtg is with bank of america. an institution i truly wish i did not have to deal with. they are horrible, completely disorganized, the classic right hand doesn't know what the left is doing.

i tried to sign up for automatic drafts to pay my mtg. it would deduct from our checking account (no way in hell is that with bofa) twice per month, starting middle of november. i called to verify it was set up properly earlier that month and assured it was. middle of november, there goes my money to bofa, no problems. not so fast....

december doesn't get taken out. i called them and was told that the first november draft is floating out in bank of america cyberspace land and was NOT applied to my mtg. awesome. 'how do we correct this problem?' i ask. they said go pay HALF of the mtg and the rest, the floating rest, will be applied and your mtg current.

i hope you got that.

i had to call SIX more times to resolve that fuckin' little problem. everytime i called, the conversation started with, 'sir, did you know your mtg is past due?' 'yes, jerk off, and its not past due!'

i understand in large entities, especially ones strewn about the country (and bangalore, for that matter), need to link their systems and input accurate data. i don't mean to sound like an ass here but it's not that hard of job. or, they can't train their employees for shit.

i just want some appropriate diligence on their part. i do my part by paying. the least they could is properly ACCEPT and CREDIT my payments.

anyway, thirty days later, it was finally resolved and i'm no longer late. let's see if they grab their money on monday...